While there is everything to be said for sympathy, diplomacy and patience, you must never forget that kindness must be backed by a determination to see that a job is well done. Be sympathetic, be understanding. But let your men know that you insist on the highest standards of work and that you won't compromise on this. And if they do not conform they must know that you will take the sternest measures. Make it clear that behind your velvet glove methods there is a steely determination to get a task done well.
RFI
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